Archway Programs: Scan Fob Not Working

If your scan fob is not working as expected, it could be due to a variety of reasons. Below are some common issues and troubleshooting steps to help you resolve the problem.

1. Check Building Access and Hours

• Different Building Access: Some fobs are programmed to provide access to specific buildings or areas within Archway Programs. Each building may have different access hours. If your fob isn’t working, it’s possible that your access privileges do not include that building or that area at the current time.
• Access Hours: Double-check the access hours for the building you’re trying to enter. If you're attempting to enter outside of your assigned access hours, your fob will not work.

2. Hold Fob Closer to the Scanner

• Newer Fobs: If you have a newer fob, you may need to hold it closer to the fob system scanner for it to register properly. Make sure the fob is directly in front of the scanner and hold it steady for a moment to ensure it can be read.
• Slow Down: Sometimes, moving the fob too quickly can prevent it from being read. Try holding the fob against the scanner for a full second before removing it.

3. Inspect the Fob

• Physical Damage: Check your fob for any visible damage, such as cracks or wear and tear. Physical damage can interfere with the fob's ability to communicate with the scanner.

4. Contact IT for Assistance

• If your fob still isn’t working after trying the above steps, it might need to be reprogrammed or replaced. Please contact the IT Help Desk for further assistance.

Need Help?

If you continue to experience issues with your fob, or if you believe your access privileges need to be updated, please reach out to the IT Help Desk at archway@archwayprogramshelp.zendesk.com