Archway Programs: Troubleshooting Realtime Support Issue

If you're experiencing issues with Realtime, please note that the IT department does not manage Realtime at Archway Programs. For assistance, you'll need to contact your school administrator.

However, you can try the following troubleshooting steps before reaching out:

1. Verify the Correct Link

• Check the URL: Ensure that you are using the correct link to access Realtime. Double-check the web address and make sure there are no typos.

2. Confirm District Information

• Archway Programs Spelling: Make sure that Archway Programs is spelled correctly in the district field when logging into Realtime. Any errors in spelling may prevent you from accessing the system.

3. Contact Your School Administrator

• If the issue persists after checking the link and district information, please reach out to your school administrator for further assistance with Realtime.

Need Further Assistance?

For any other IT-related inquiries or issues, please contact the IT Help Desk at archway@archwayprogramshelp.zendesk.com